Years of Expertise
Established in 2000
SEMAS Warranty Service
Redefining
Warranty Service,
Unlocking Tomorrow’s
Potential Together
Warranty service and local customer support in Korea, tailored to your business.
Samsung Electronics Best & Proactive Service Partner
WARRANTY SERVICE & IT CUSTOMER SUPPORTDiscover SEMAS
01ABOUT SEMAS
SEMAS Warranty Service
Since 2000, SEMAS has specialized in warranty service and IT customer support. Drawing on our experience with global partners, we tailor call center operations, technical support, RMA, SWAP, and service logistics to each client. Our structured processes support efficient service delivery and customer satisfaction.
Structured Process
Optimized repair & exchange
Customized
Product-specific support
The Value SEMAS Delivers
“A strategic outsourcing partner that enhances customer value.”
01
Expertise
Technical service expertise covering computer peripherals, audio equipment, and other electronic products.
02
Speed
Coordinated logistics and call center operations streamline service processes and help shorten turnaround times.
03
Tailored Support
Dedicated teams aligned to each client's needs provide product-specific support.
04
Efficiency
Structured RMA and SWAP operations improve service efficiency and help reduce costs.
OUR PERSPECTIVE
SEMAS: Customer Service That Evolves
As electronic device service shifts from repair toward exchange, refurbishment, and parts replacement, SEMAS adapts its service operations. We work closely with manufacturers on R&D, recalls, and quality improvement, while continually refining how we support customers and grow with our partners.
02OUR CAPABILITIES
Our Services
RMA and product testing, dedicated call centers, service centers, SWAP, and database support. Connected service operations tailored to your business.
RMA & Performance Testing
RMA (Return Material Authorization) and performance testing help optimize service costs and provide valuable product feedback.
Dedicated Call Center Operations
Dedicated call centers staffed by product specialists respond to customer inquiries with product-specific knowledge.
Service Center & On-site Support
Product assessment and customer support are provided through service centers and on-site visits.
Database Development & Support
We help develop and operate databases and business software for call center operations and logistics management.
03STRATEGIC PARTNERSHIP
Smart
Outsourcing
From transitioning existing service operations to supporting a launch in Korea, SEMAS provides customer service tailored to your business through dedicated call and technical centers.
For companies with existing customer service operations
- Reduce warranty service costs while building service expertise.
- Support for service transitions through dedicated call and technical centers.
For global brands entering Korea
- Local customer support with less need to build your own team and infrastructure.
- Local testing and replacement, where feasible, to help reduce international return shipping and service logistics costs.
04GROWING TOGETHER
Meet Our Partners
We are committed to fostering the growth of our partners.
Samsung Electronics Service Co., Ltd.
www.samsungsvc.co.kr
Valueplus Inc.
www.valueplus.co.kr
S&J co., ltd.
www.snj-korea.co.krRECOGNITION
Certifications & Awards
International certifications and partner awards.
ISO 9001:2015
2009 ~ 2027
Best & Proactive Service Partner
2025. 4. 23
2023. 4. 14
2017. 2. 13
2014. 12. 19
Supplier Appreciation Award
2012
05OUR JOURNEY
Key Milestones
From FDDs through HDDs and ODDs to SSDsWe bring experience built across generations of storage technology to Samsung Electronics memory & storage, and Harman audio.
EXPERIENCE, THROUGH TIME.
SEMAS 2000 — 2026
FDD
THE BEGINNING
- 2000
SEMAS Electronics Company founded
- 2000 ~ 2006
Samsung FDD customer service
HDD
STORAGE EXPERTISE
- 2002 ~ 2012
Samsung HDD customer service
ODD
EXPANDING CAPABILITIES
- 2006 ~ 2016
Samsung ODD customer service
- 2006 ~
Samsung External HDD customer service
PC
EVERYDAY CONNECTIONS
- 2009 ~ 2025
Samsung keyboard & mouse customer service
SSD
A NEW GENERATION
- 2011 ~
Samsung SSD customer service
SEMAS
A STRONGER FOUNDATION
- 2012
Incorporated as SEMAS Co., Ltd.
- 2012 ~ 2020
Seagate HDD customer service
IT
BEYOND STORAGE
- 2014 ~ 2025
Samsung Smart Beam & Router customer service
AUDIO
A WIDER EXPERIENCE
- 2017 ~
Harman International Korea customer service
B2B
BUSINESS CONTINUITY
- 2021 ~
Samsung SSD B2B service
NEXT.
THE JOURNEY CONTINUES
Samsung Electronics memory & storage.
Harman audio.
Scroll to explore. In this region, use the left and right arrow keys or the chapter buttons. Choose list view to read every milestone without motion.
06LET’S CONNECT
Contact Us
Considering outsourcing your customer service or setting up support in Korea? Tell us about your products and plans, and we can explore the right service scope together.
Phone
Fax
Business Hours
Mon–Fri, 09:00–18:00 (KST)
SEMAS Co., Ltd., Suwon Headquarters
Samsung Technopark 303, 97, Jungbu-daero 448beon-gil, Yeongtong-gu, Suwon-si, Gyeonggi-do, South Korea
Samsung SSD Specialized Service Center, Yongsan Branch
Room 211, 3F, Building 21, Seonin Sangga, 34, Cheongpa-ro 20-gil, Yongsan-gu, Seoul, South Korea
Support
031.213.2641Mon–Fri, 09:00–18:00 (KST)
up@semas.co.krEmail
HeadquartersSamsung Technopark 303, 97, Jungbu-daero 448beon-gil, Yeongtong-gu, Suwon-si, Gyeonggi-do, South Korea