Expertise
Comprehensive A/S technical knowledge spanning computer peripherals, audio equipment, and various electronic products.
Redefining After-Sales, Unlocking Tomorrow’s Potential Together
SEMAS
Warranty Service
Since its establishment in 2000, SEMAS Corporation has accumulated over 25 years of profound expertise and broad experience in the Warranty service field for electronic devices. We collaborate with leading global partners, delivering tailored customer solutions and systematic service processes—achieving optimized lead times, cost reduction, and exceptional customer satisfaction.
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ISO 9001:2015
Samsung Electronics Best & Proactive Service Partner
25+
Years of Expertise
Established in 2000
RMA / SWAP
Structured Process
Optimized repair & exchange
Dedicated Team
Customized
Product-specific support
The Value SEMAS Delivers
“Elevate Your Customer Value with Our Strategic Professional Outsourcing Partner”
Speed
Streamlined logistics and call center operations enable faster lead times by simplifying service processes.
Customized
Dedicated teams provide in-depth responses tailored to customer requirements.
Efficiency
Structured processes such as RMA and SWAP services minimize defect rates and overall costs.
SEMAS: A Legacy of Excellence
For over 25 years, SEMAS has remained ahead of the curve, adapting to the shift from traditional repair-focused services to exchange, refurbish, and part replacement solutions. Our proactive approach includes close collaboration with manufacturers to support R&D, recalls, and quality improvement projects. We prioritize shared growth with partners and delivering unparalleled customer satisfaction by constantly exploring and implementing better ways.
Key Milestones
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2000
SEMAS Electronics Company founded
2000 ~ 2006
Samsung FDD customer service
2002 ~ 2012
Samsung HDD customer service
2006 ~ 2016
Samsung ODD customer service
2006 ~
Samsung External HDD customer service
2009 ~ 2025
Samsung keyboard & mouse customer service
2011 ~
Samsung SSD customer service
2012
Incorporated as SEMAS Corporation
2012 ~ 2020
Seagate HDD customer service
2014 ~ 2025
Samsung Smart Beam & Router customer service
2017 ~
Harman International Korea customer service
2021 ~
Samsung SSD B2B service
The variety of Services We offer
Product RMA, Customized Service Centers, SWAP Services, and Database Development — SEMAS: Your Premier Business Partner
RMA & Performance Testing
Optimize service costs and provide valuable feedback on product performance through RMA (Return Material Authorization) and testing.
Dedicated & Customized Call Center Management
Operate specialized call centers staffed by product-specific experts, offering superior service quality compared to general-purpose call centers.
Exceptional Customer Support
Deliver accurate product classification and friendly service through offline support centers and on-site services.
Database Development
Expertise in database and software solutions for call center operations and logistics management.
Smart Outsourcing
SEMAS collaborates with various organizations, offering attractive solutions for cost-efficient customer service outsourcing.
For companies with existing customer service operations
- Reduce warranty service costs while enhancing professionalism.
- Seamless transition through fully equipped call and technical centers.
For companies entering the Korean market
- Reliable customer support even without initial investment in personnel or infrastructure.
- Minimize risks by leveraging SEMAS’s extensive experience and network.
Meet our Partners
We are committed to fostering the growth of our partners.
Harman Korea
www.samsung.com
Samsung Electronics Service Co., Ltd.
www.samsungsvc.co.kr
Valueplus Inc.
www.valueplus.co.kr
S&J co., ltd.
www.snj-korea.co.kr
Certifications & Appreciations
International certifications and partner awards.
ISO 9001:2015
2009 ~ 2027
Best & Proactive Service Partner
2025. 4. 23
2023. 4. 14
2017. 2. 13
2014. 12. 19
Supplier Appreciation Award
2012
Contact us
SEMAS collaborates with various companies and provides optimal solutions for domestic and international businesses seeking cost efficiency through customer service outsourcing. For partnership inquiries or further questions, please contact us at the following address. Thank you.
Phone
Fax
Email
Operation Hours
Mon ~ Fri: 9am ~ 6pm
SEMAS Corporation, Headquarters
Samsung Technopark 303, 97, Jungbu-daero 448beon-gil, Yeongtong-gu, Suwon-si, Gyeonggi-do, South Korea
Samsung SSD Specialized Service Center, Yongsan Branch
211, Seonin Sangga 21-dong, 3F, 20-gil Cheongpa-ro, Yongsan-gu, Seoul, South Korea
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